How to request deletion
Email sales@sesicthub.co.ke with the subject Data deletion request. Include the email address or phone number used on the website and any order reference if available.
Data Deletion
Request deletion of your SES ICT HUB data
You can request deletion of customer account, contact, support, and Meta-connected interaction records held by SES ICT HUB.
Meta-connected support
If your request relates to Messenger, Instagram, or WhatsApp, mention the platform in your email. We may ask for details needed to identify the matching conversation before processing deletion.
Processing time
We aim to review deletion requests within 7 business days after identity and account details are confirmed. Complex requests may take longer where order, warranty, payment, or security records need review.
Records we may retain
Some information may remain where needed for legal, accounting, tax, fraud-prevention, warranty, dispute, or legitimate business record purposes. Where full deletion is not possible, we will limit retained information to what is necessary.
Machine-readable endpoint
Meta and support tools can also read deletion instructions at /api/data-deletion.