Send the exact product link or name
A screenshot can help, but a product link or exact product name is clearer. It prevents confusion when several items have similar titles or specs.
If you are comparing two products, send both links and explain what matters most: price, performance, warranty, or delivery speed.
Ask for live stock and final price
Stock can move quickly, especially for popular laptops, phones, and printers. Ask the team to confirm availability before you start arranging payment or delivery.
The final amount should include the product price and any delivery cost so there are no surprises later.
- Product availability
- Final price in KES
- Warranty period if available
- Expected delivery time
Share a delivery area early
Same-day delivery depends on location, time, rider availability, and payment confirmation. Send your area or building landmark early so the team can estimate timing.
If you prefer pickup, ask the team to reserve the item and confirm shop directions before you come.
Keep the order conversation in one place
Keeping the order details in one WhatsApp thread makes it easier to verify what was agreed: product, price, delivery, warranty, and payment status.
After delivery, keep the receipt or order message for support.